Zillow - Shawnee, KS
posted 2 months ago
Zillow Home Loans is at the forefront of transforming the consumer mortgage experience, aiming to redefine how individuals buy, sell, and finance homes. As a Mortgage Loan Officer, you will join a dynamic and rapidly growing origination team that prioritizes customer satisfaction and exceptional service. This role allows you to focus on your clients by providing leads on-demand, minimizing the need for marketing and branding efforts. Your success will be driven by your commitment to putting customers first and ensuring an extraordinary experience throughout the mortgage process. In this position, you will be responsible for originating mortgage loans and managing incoming calls from customers. You will provide exceptional customer service through timely follow-ups and professional correspondence, establishing and nurturing relationships with customers and partners, including real estate agents. Your analytical skills will be essential in assessing clients' needs to ensure compliance and maximize satisfaction. You will guide borrowers through the loan process, from inquiry to closing, ensuring all necessary documentation is secured and compliant with federal and state regulations. Additionally, you will maintain a comprehensive understanding of various loan programs, including FHA, VA, Conventional, ARM, and Jumbo loans. Collaborating with team members to share best practices and successfully structuring loans for fulfillment partners will be key aspects of your role. This office-based position requires you to live within a reasonable commuting distance from the designated ZG office, with expectations of working 80 to 100 percent of your time at the office. Zillow offers competitive base pay, incentive compensation, and equity awards, with actual amounts varying based on experience, performance, and location.