Mortgage Loan Processor/Closing Coordinator

Dean Bank - Franklin, MA

Franklin, MA

Credit Intermediation and Related Activities

About the position

Due to the highly regulated nature of the mortgage business, the mortgage loan processor/closer is responsible for ensuring the loan is disclosed and closed following all applicable mortgage-lending regulations. The ideal candidate will be able to juggle numerous tasks, be detail-oriented, and work well independently and under pressure. The Mortgage Loan Processor/Closing Coordinator will perform ordinary tasks associated with processing and closing mortgage loans. To succeed in this role, it's important to be customer-oriented, attention to detail and a thorough knowledge of mortgage lending. This team member will be responsible for timely and accurate loan estimates, coordinates, prepares and schedules mortgage closings in conformance with established policies and procedures. Consistently provides outstanding and professional financial services. Exceeds customer expectations and expands financial relationships by actively selling and cross selling quality banking products and services to individual, family and business customers.

Responsibilities

• Prepare and disclose application package per industry timeline to the clients.
• Process loans from origination to close in compliance with established regulations and guidelines.
• Communicate with applicants and loan officers to gather additional information and resolve any issues.
• Manage a pipeline of loans, with a focus on meeting critical date deadlines.
• Review loan applications and ensure all required documents are complete and accurate.
• Analyze all credit reports, income, asset and other needed documentation per program guidelines.
• Maintain knowledge of and follow all Internal, Federal and State mortgage loan compliance regulations and policies.
• Acts as the main point of contact for borrower during loan process.
• Reviews commitment letters and monitors fees, closing costs, conditions and disclosures.
• Initiates requests for missing or incomplete information.
• Resolves title problems with borrower and law offices.
• Schedules and coordinates closings.
• Performs computer file maintenance.
• Performs second mortgage closings.
• Monitors closing and funding pipeline on a daily basis.
• Audits closing packages to ensure accuracy, completeness and compliance.
• Cross-sells and makes referrals for other financial institution products and services.

Requirements

• High School diploma or equivalent; Associates Degree preferred.
• Minimum two (2) years previous loan administration experience required.
• Experience with Loan Estimate & Closing Disclosure under TILA - RESPA Integrated Disclosure rule implementation and regulation.
• Three years' TRID experience in closing/funding since 2015.
• Ability to multi-task and work well in a fast-paced environment.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions and deal with several variables.
• Excellent customer service and organizational skills.
• Intermediate word processing and spreadsheet experience.
• Ability to read and interpret documents such as memos, contracts, loan documents, disclosures, training manuals, help screens and policy and procedure manuals.
• Ability to work onsite.

Nice-to-haves

• Thorough knowledge of loan disclosures, loan closing documents, post-closing and loan file review functions.
• Ability to work in a team environment with the ability to interact well with co-workers and management.