Mortgage Market Sales Manager -Tri-Cities Area Washington

$60,000 - $75,000/Yr

Idaho Central Credit Union - Kennewick, WA

Full-time - Mid Level

Kennewick, WA

Credit Intermediation and Related Activities

About the position

The Mortgage Market Sales Manager is responsible for managing the sales and application process. This position is accountable for providing leadership and coaching to Mortgage and Branch origination staff in a local market. This position is responsible for meeting monthly and annual sales goals. Target compensation includes an annual base salary of $60k - $75k plus commission, dependent on market and performance, with total potential annual earnings ranging from $100k to $200k.

Responsibilities

• Daily supervision of Mortgage Loan Officers
• Training and Development of Loan Officers and branch staff
• Supervision of the application channel process
• Participate in and be an ambassador for ICCU and Mortgage Loan Officers at local Real Estate Associations and other community associations
• Ensure that the local ICCU mortgage team is involved in relevant sponsorships and events to maximize exposure and marketing efforts
• Assist Mortgage Loan Officers in creating and maintaining a productive Real Estate Agent network and referral base
• Provide support to Mortgage Loan Underwriters and Processors
• Manage service experience to external members, Net Promoter Score
• Improving team's service level to internal members
• Resolve member complaints and escalations
• Other duties as assigned

Requirements

• Bachelor's degree in relevant field preferred
• 3 years' experience required
• Excellent math skills and computer knowledge
• Excellent communication and interpersonal skills
• Ten key, data entry, and typing experience
• Ability to always maintain the confidentiality of Credit Union and member records