Mortgage Operations Analyst

Old Second National Bank - Downers Grove, IL

Full-time - Mid Level

Downers Grove, IL

11-50 employees

Credit Intermediation and Related Activities

About the position

The Mortgage Operations Analyst at Old Second National Bank plays a crucial role in supporting the mortgage operations team. This position is responsible for producing operating reports and conducting analyses that enhance the efficiency of mortgage processes. The analyst will administer and maintain various processes that support the department, ensuring that best practices are consistently followed. Additionally, the role involves configuring and testing mortgage software, specifically the Encompass system, to ensure it meets the operational needs of the bank. The analyst will also provide general administrative services to the leadership team, contributing to the overall effectiveness of the department. In this role, the Mortgage Operations Analyst will develop, maintain, and distribute reports to both the production and leadership teams, which are essential for effective pipeline management. The analyst will partner with the leadership team to ensure that departmental communications are clear and uniform, thereby enhancing the overall communication strategy within the department. A significant aspect of the role includes assisting in the development of a training program for loan officers, which involves creating resources and job aids that align with the training objectives. Moreover, the analyst will be responsible for updating and maintaining the Business Process Continuity plan for the department, ensuring that all team members are aware of their individual responsibilities. The role requires analyzing large datasets to identify trends and insights that can inform strategic decisions and drive innovation in home lending products and services. The Mortgage Operations Analyst will also assist with commission reporting, verify MERS accuracy, and provide administrative support to leadership, including handling special projects as needed. This position is integral to the smooth operation of the mortgage department and contributes to the bank's commitment to excellence in service delivery.

Responsibilities

• Develop, maintain and distribute reports to the production team and leadership team to enhance pipeline management.
• Maintain processes and procedures to ensure best practices are in place and consistently followed.
• Partner with leadership team on departmental communications ensuring uniformity and clarity of messaging.
• Assist in building a training program for loan officers; produce resources and job aids to coincide with training.
• Update and maintain Business Process Continuity plan for the department.
• Ensure all parties are aware of their individual responsibilities.
• Analyze large datasets to identify trends, patterns, and insights that inform strategic decisions and drive innovation in home lending products and services.
• Assist with commission reporting.
• Assist with mortgage system (Encompass) administration including testing releases and new products.
• Provide administrative support to leadership and assist with special projects as needed.
• Review and process invoices.
• Verify MERS accuracy.
• Perform other duties as assigned.

Requirements

• Bachelor's degree (or equivalent) and two or more years of mortgage operations, administrative reporting and/or business analysis experience within the financial industry; or equivalent combination of education and experience.
• Highly proficient in Microsoft Word, Excel and PowerPoint.
• Experienced with working with macros in Excel, V-Lookup and Pivot tables.
• Exceptional verbal and written communication skills.
• Strong interpersonal and relationship building skills.
• Analytical, process and results focused.
• Detail oriented and inquisitive.
• Deep collaboration skills - willing to help out as needed; takes initiative toward moving tasks and projects forward.
• Extremely organized with strong time-management skills.

Nice-to-haves

• Mortgage operations experience strongly preferred.
• Experience using Encompass mortgage system.