Tential - Winchester, VA
posted about 2 months ago
The Mortgage Operation Support Specialist plays a crucial role in providing operational support to various stakeholders within the mortgage production process. This position is designed to assist Management, Supervisory staff, Mortgage Loan Officers (MLOs), Processors, and Closers in executing essential tasks that are vital for the successful origination of mortgage loans. The specialist will work to minimize the inherent risks that the Credit Union and its members face during the origination process, ensuring that all operations are conducted smoothly and efficiently. In this role, the specialist will be responsible for assisting with new loan setups, which includes indexing, following up with members, and ordering or validating necessary documents. They will also update mortgage lending systems while ensuring compliance with all regulatory requirements. The position requires the indexing of loan documents received electronically via fax and email from various sources, including members, Processors, Closers, and third parties. The specialist will complete initial contact with members to gather appropriate information, ensuring that members are educated and receive enhanced service throughout the process. Maintaining systematic, consistent, and reliable notes and contact history on each member interaction is essential. The specialist will track and update action items in relevant databases and serve as a mentor and trainer to team members, providing guidance and assistance as needed. Continuous evaluation of current processes will be necessary, with recommendations made for efficiency improvements. The specialist will also review, prepare, and submit production reports for tracking purposes, interact with mortgage staff, government agencies, and vendors to resolve discrepancies, and assist in member follow-ups by documenting mortgage statuses and compiling outstanding documentation. Daily production reports will be reviewed, and actions will be taken as needed to ensure compliance with federal and other regulations relating to financial products and services. Additional duties may be assigned as required.