Mortgage Processor I

CTG - Cheektowaga, NY

Full-time - Entry Level

Cheektowaga, NY

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Mortgage Processor I role at CTG involves preparing new loan applications for processing or underwriting while ensuring compliance with M&T's standard turn times. This position requires effective communication and collaboration with various stakeholders to facilitate a smooth loan application process, along with performing clerical and technical duties to support the mortgage processing team.

Responsibilities

• Maintain effective communication with customers, brokers, loan officers, and co-workers to facilitate a positive application experience.
• Collaborate with internal departments and external organizations to gather necessary documentation for loan processing, including Verification of Employment, IRS Transcripts, Title Searches, and appraisals.
• Notify all parties immediately of any irregularities concerning standard mortgage guidelines.
• Prepare and reconcile required reports.
• Monitor incoming loan conditions via email, fax, or mail, and assess documentation for accuracy.
• Review systems for compliance with regulatory requirements and guidelines.
• Adhere to compliance and operational risk controls according to company standards and policies.
• Promote an inclusive environment that reflects the M&T Bank brand.
• Maintain internal control standards, ensuring timely implementation of audit points and addressing any issues raised by external regulators.
• Complete other related duties as assigned.

Requirements

• High School diploma or GED.
• One year of prior clerical, customer service, operations, or financial services industry experience.
• Proficient PC skills with strong knowledge of word processing, spreadsheet, and email software programs.
• Ability to make sound decisions based on available information.
• Knowledge of product, investor, and compliance requirements.
• Flexibility to adapt in a fast-paced mortgage environment.
• Ability to function independently within time constraints.
• Excellent verbal and written communication skills.
• Highly organized with strong attention to detail.

Nice-to-haves

• Associate's Degree preferred.
• Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.