Mortgage Retail Sales Consultant

Wells Fargo - Houston, TX

Full-time - Entry Level

Houston, TX

Credit Intermediation and Related Activities

About the position

Wells Fargo is seeking a Mortgage Retail Sales Consultant (SAFE) in Consumer Lending as part of Home Lending. This role involves soliciting residential mortgages, producing high-quality loans, and providing excellent customer service while building relationships with various stakeholders in the mortgage industry. The consultant will also stay informed about market trends and ensure compliance with mortgage regulations.

Responsibilities

• Solicit residential mortgages from various sources.
• Produce high quality loans that are compliant and provide excellent customer service.
• Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources.
• Develop and maintain visibility for Wells Fargo Home Mortgage in the marketplace.
• Stay informed of mortgage industry trends and developments in the assigned market.
• Present recommendations for producing loans and exercise independent judgment while adhering to policies and compliance requirements.
• Understand real estate appraisals, title reports, and real estate transactions.
• Receive customer applications, quote rates and points, and complete follow-up activities with registration lock-in.
• Analyze and offer mortgage loan products based on client needs.
• Review and analyze low to moderately complex financial and credit data; match customer needs with appropriate loan programs.
• Inform prospective and existing customers of Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and loan procedures.
• Maintain high standards of client satisfaction and quality through timely and proactive communication.
• Pursue training offerings to increase knowledge of company products, policies, and procedures.

Requirements

• 2+ years of Mortgage Retail Sales experience, or equivalent demonstrated through work experience, training, military experience, or education.

Nice-to-haves

• Basic Microsoft Office skills
• Experience with retail residential mortgage, purchase fundings over the past 12 months from established sources
• Experience educating clients on various mortgage programs
• Excellent verbal, written, and interpersonal communication skills
• Mortgage industry experience
• Knowledge of sales prospecting and generating referrals
• Experience developing and cultivating professional relationships
• Bilingual proficiency in Spanish/English
• Customer service experience

Benefits

• Diversity and inclusion initiatives
• Training and development opportunities
• Employee assistance programs
• Flexible scheduling options