Motor Vehicle Direct Client Service Specialist I

State of Vermont - South Burlington, VT

Full-time

Onsite - South Burlington, VT

Executive, Legislative, and Other General Government Support

About the position

The Motor Vehicle Direct Client Service Specialist I is responsible for providing direct customer service in a fast-paced environment at the South Burlington DMV office. This role involves processing applications for motor vehicle registrations, driver licenses, and identification cards, requiring attention to detail and the ability to handle large sums of money. The position demands excellent customer service skills and the ability to work both independently and as part of a team.

Responsibilities

• Review, verify, code, and process applications for motor vehicle registrations, driver licenses, and identification cards.
• Provide excellent customer service to a large number of clients daily.
• Handle large sums of money accurately and securely.
• Work collaboratively with team members and independently as needed.
• Manage unpredictable workloads and prioritize tasks effectively.
• Assist in other DMV offices as needed due to staffing shortages.

Requirements

• Strong attention to detail in processing applications.
• Ability to work quickly and accurately under pressure.
• Excellent customer service skills to handle various customer interactions.
• Capability to manage large sums of money responsibly.
• Ability to multi-task and prioritize effectively.