Motorcycle Product Specialist (V-Twin) and Customer Support - $18/hr

$37,440 - $37,440/Yr

Cycle Gear - North Las Vegas, NV

Full-time - Entry Level

Remote - North Las Vegas, NV

Motor Vehicle and Parts Dealers

About the position

The Motorcycle Product Specialist (V-Twin) and Customer Support role at Comoto Holdings is designed for motorcycle enthusiasts who are passionate about providing exceptional customer service and support. This full-time position involves assisting customers with inquiries related to motorcycle parts, accessories, and gear, while also driving sales and ensuring a great customer experience. The role requires a deep knowledge of V-Twin motorcycles and the ability to communicate effectively with customers across various channels.

Responsibilities

• Handle customer interactions via phone, email, live chat, and other communication channels with professionalism.
• Assist customers with questions regarding fitment, application, modification, and selection of motorcycle parts, gear, and accessories.
• Help customers place orders to enhance their overall experience.
• Continuously learn about motorcycle parts, gear, and riding styles to provide informed support.
• Collaborate with logistics, techs, suppliers, and order management teams to ensure excellent service delivery.
• Demonstrate attention to detail and a proactive approach to customer service.
• Communicate effectively and polished, both verbally and in writing.
• Provide daily support to customers with a focus on their needs.

Requirements

• Commitment to Comoto's Core Values.
• Passion for motorcycles and related products; rider/owners preferred.
• Advanced knowledge of Harley / V-Twin motorcycle parts and accessories (required).
• Working knowledge of additional power sports equipment including metric bikes, UTV, ATV, scooters, and snowmobiles is a bonus.
• Strong problem-solving and analytical skills.
• Established communication, interpersonal, and listening skills.
• Ability to thrive in a fast-paced, team-driven environment.
• Time management skills and ability to manage multiple priorities.
• Availability to work outside standard business hours, including nights and weekends.
• Experience in retail, service, or hospitality industries is a plus.
• Ability to speak multiple languages is a plus.
• High school diploma or equivalent required; Bachelor's degree is a plus.

Nice-to-haves

• Experience in retail, service, or hospitality industries.
• Ability to speak multiple languages.
• Bachelor's degree.

Benefits

• Compensation of $18/hr with potential for increase after a 4-month review.
• Opportunities for remote work after training period.
• Comprehensive training program.