Motorsports Park Front of House Manager / Social Media Manager / Content Creator

$39,520 - $49,920/Yr

Bushnell Motorsports Park - Bushnell, FL

Part-time,Full-time - Mid Level

Bushnell, FL

Amusement, Gambling, and Recreation Industries

About the position

The Front of House Manager is responsible for leading the team in delivering exceptional customer service and maintaining a welcoming atmosphere at the Motorsports Park. This role combines managerial duties with social media management and content creation, ensuring a seamless guest experience while promoting events and engaging with the community through various digital platforms.

Responsibilities

• Oversee the daily operations of the front of house, ensuring a seamless guest experience.
• Manage scheduling and training of front-of-house staff, promoting a positive work environment.
• Develop and implement strategies for enhancing customer satisfaction and loyalty.
• Utilize social media marketing techniques to promote events and engage with the community.
• Monitor online presence through social listening tools, responding to feedback promptly.
• Create content using Canva, Photoshop or Illustrator for social media content, email blasts, facility signage, and more.
• Create professional and on-brand content (emails, social media posts, signage).
• Maintain the website and update as needed.
• Maintain an organized workflow by proofreading all communications for accuracy.
• Foster relationships with guests, addressing any concerns or special requests efficiently.
• Have a deep understanding of all daily operations to ensure that the day runs smoothly, efficiently, and safely.

Requirements

• Proven experience in a managerial role within the hospitality industry is preferred.
• Strong relationship management skills with the ability to connect with clientele.
• Familiarity with WordPress web management, Square online store, and social media marketing strategies.
• Proficient in using tools such as Hootsuite, Canva, and Capcut for managing social media accounts effectively.
• Experience with Adobe Creative Suite is a plus, enabling creative contributions to marketing efforts.
• A proactive approach to problem-solving and conflict resolution in high-pressure situations.

Nice-to-haves

• Experience in graphic design and content creation.
• Knowledge of event promotion and community engagement strategies.

Benefits

• Flexible scheduling options for part-time and full-time roles.