Mountain School Indoor Lead Part-Time - Snowbird

Snowbird Ski And Summer Resort - Snowbird, UT

Part-time

Snowbird, UT

Accommodation

About the position

The Mountain School Lead plays a crucial role in supporting ski and snowboard school operations, focusing on guest service and coordination. This position involves high interaction with guests, assisting with various functions such as lesson check-in/out, instructor support, and managing group activities. The role requires working in both indoor and outdoor environments, ensuring a smooth operation of mountain school activities while providing excellent service to guests of all ages.

Responsibilities

• Co-ordinate with Lesson Supervisors and the Sales and Rentals supervisor to support daily lesson operations
• Assist the line-up supervisor at program line-ups, liaising with instructors accordingly
• Answer customer service questions for guests, directing them to the correct mountain school facilities
• Work with and coordinate mountain school rental shop team to provide ski and rental equipment to guests
• Support the attendant at the Lesson Center
• Maintain knowledge of lesson booking process and rental shop process flows, making, reviewing, and updating lesson and rental purchases using RTP
• Use FLAIK and Workday to assist with team scheduling
• Maintain indoor spaces
• Support instructors and guests at lunch, organizing tables and groups
• Liaise with other departments including Tickets, Food and Beverage as required
• Address guests' concerns in a fast-paced environment, escalating issues to management when necessary
• Travel up the canyon at early hours for avalanche control work or before canyon road closures
• Stay overnight at the resort if required
• Work outside in winter conditions
• Perform other related tasks within the scope of Mountain School Operations

Requirements

• Strong guest service and communication skills
• Ability to work in high-stress scenarios
• Willingness to work both indoors and outdoors
• Comfortable working with children
• Well-developed time management skills
• Practical knowledge of RTP and FLAIK
• Practical knowledge of Microsoft Office and related apps
• Experience in daily operations similar to the job description
• Knowledge of Snowsports and the Ski industry is a bonus
• Ability to ski or snowboard is a distinct plus
• Able to lift up to 40 pounds
• At least 18 years of age

Nice-to-haves

• Previous consistent use of RTP and FLAIK
• Local knowledge of the ski industry

Benefits

• Ski pass and comp ticket benefits
• Discounts at Snowbird eateries, retail shops, mountain school, lodging, and daycare for employees
• Available medical, dental, vision, and accident insurance
• 401k
• Discounts with Powdr partners
• Free transportation to work via UTA Bus, Rideshare Vans, Canyon Transportation vans, and Employee Blue Shuttles