Move Coordinator - Amazon

Northwest Center•Seattle, WA

7d•$29 - $35•Hybrid

About The Position

The Move Coordinator plays a crucial role in facilitating seamless transitions for employees across workspaces within Amazon’s corporate campus. Our Move Coordinators work as the main point of contact for other partners supporting the move, the customers moving locations, and work to ensure communication remains smooth. This position requires exceptional customer service and organizational skills to ensure a smooth and efficient move experience.

Requirements

High School Diploma or GED required
2 years of customer service, real estate/facilities, operations and/or administrative support experience
Proficiency with Microsoft Windows, Excel, Adobe and Outlook e-mail
Must be able to frequently carry and lift a backpack containing a laptop and other supplies, up to 50 pounds.
May need to carry supplies to other buildings.
Comfortability working in an open, unassigned workspace is required.
Ability to work at a computer for long periods (up to 8 hours per workday).
It is a combination of desk and actively visiting NWC operational or client corporate buildings so the ability to move consistently within a 1.5-mile radius is required.
Willingness to travel independently to various worksites in the Puget Sound region.
Ability to read, write, speak, and comprehend the English language.
Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses).
Ability to identify and understand the speech of another person (with or without a personal auditory hearing device).
Ability to work flexible hours including occasional nights and weekends

Nice To Haves

Associate or Bachelor’s degree preferred

Responsibilities

Monitor email and chat systems, responding promptly to provide customer education, support, and workspace information.
Offer onsite and virtual support before, during, and after move projects, addressing employee questions and providing guidance about their interoffice move.
Retain comprehensive knowledge of building amenities and workspace configurations to effectively assist customers and troubleshoot issues.
Utilize industry-specific computer programs to create, verify, and format move lists, ensuring accuracy and communicating any updates related to workspace, seating, or data submissions.
Conduct on-site move verification and quality control walks to reconcile system data with physical workspace conditions.
Submit updates for workspace data or seat corrections, ensuring the accuracy of system information.
Perform audits of workspaces, signage, IT equipment, and facilities to validate employee desk locations and floor plans.
Capture, organize, and report data related to moves, space, and facilities to support decision-making processes.
Assume day-to-day responsibility for assigned projects and successful task completion, with an ability to work independently and out of line of sight from other team members for all or part of shift.
Assist with new tasks, processes, or projects to support evolving team requirements and partnerships with Amazon.
Contribute to the development of the Move Ambassador team by providing job training, shadowing, and mentorship to new employees.
Collaborate with supporting vendors, including project management, security, facilities, and move companies, to ensure seamless coordination.
Maintain flexibility in work hours to accommodate move and scheduling needs, including occasional nights and weekends.

Benefits

Comprehensive Medical, Dental, Vision, Disability, and Life Insurance, effective the month after 30 days of employment
17 Accrued Paid Time Off Days Annually
Additional 10 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
Retirement 401(K) with a company match
Employment Assistance Program (EAP) via Spring Health
Mental Wellness Program including six free therapy sessions per year
Opportunity for career development with our NWC Mentorship Match program
Wellness Reimbursement Program - $25/month
Student Loan Contribution Program - $50/month
Arlington, VA: Company-Provided SmarTrip card or Parking Stipend - $153/month
Seattle, WA: Company-Provided Orca Pass – Unlimited use
Pet Insurance Discount Program