Move-In Coordinator !!

MBK Senior Living - Portland, OR

Full-time - Entry Level

Portland, OR

11-50 employees

Securities, Commodity Contracts, and Other Financial Investments and Related Activities

About the position

The Move-In Coordinator at MBK Senior Living plays a crucial role in facilitating the move-in process for new residents. This position is primarily focused on assisting the Director of Sales in managing leads, conducting tours, and ensuring a smooth admission process while adhering to all relevant regulations and company policies. The role emphasizes building relationships, providing exceptional service, and contributing to a supportive community environment.

Responsibilities

• Assist the Director of Sales with managing all leads, including calling prospects and conducting tours (approx. 80% of responsibility)
• Perform clerical work in the Sales and Marketing Department, including preparing admission paperwork and community collateral (approx. 10% of responsibility)
• Assist the Director of Sales with event preparation (approx. 5% of responsibility)
• Attend morning staff meetings in the absence of the Director of Sales to inform staff of projected move-ins, move-outs, and transfers
• Promote teamwork and cooperation in accordance with MBK principles and core values
• Highlight community qualities compared to competition as needed
• Maintain collateral inventory and order supplies as indicated

Requirements

• High school diploma or equivalent; bachelor's degree preferred
• Background clearances as required by government regulations
• Complete a health screening and provide negative TB test results (must be within the last 6 months or within 7 days of employment)
• Basic math skills for tracking move-ins, tours, and preparing reports
• Excellent communication skills, including the ability to speak, write, and read in English
• Ability to operate standard office equipment and software, including Microsoft Office and Outlook
• Ability to make independent decisions and remain calm during stressful situations
• Ability to deal tactfully and professionally with personnel, residents, family members, and guests

Nice-to-haves

• Experience in sales or customer service
• Familiarity with lead management systems
• Previous experience in a senior living or healthcare environment

Benefits

• 401(k) with 4% match
• Dental insurance
• Flexible spending account
• Health insurance
• Loan assistance
• Vision insurance