McWane Plant & Industrial - Birmingham, AL
posted 29 days ago
The Customer Experience Manager at McWane Plant & Industrial is responsible for executing the customer experience strategy, ensuring a world-class service delivery. This role involves close collaboration with various stakeholders to understand customer needs and drive engagement, while also mentoring the Inside Sales Team to enhance customer satisfaction. The position is pivotal in developing KPIs, tracking performance, and implementing processes for continuous improvement in customer service.