MPOS Developer

Diverse Lynx - Washington, DC

Full-time - Senior

Washington, DC

Professional, Scientific, and Technical Services

About the position

The MPOS Developer role involves leading and managing Microsoft Dynamics 365 Commerce/Retail support projects, focusing on enhancements, deployments, and troubleshooting of MPOS systems. The position requires extensive experience in D365 Commerce implementations and support, with a strong emphasis on client interaction and stakeholder management. The developer will work in a flexible environment, addressing critical production issues as they arise, particularly during night shifts.

Responsibilities

• D365 HQ Enhancements (Code Fixes, Configuration) and testing in multiple environments and performing regression testing
• MPOS, HQ and CSU deployment for changes, fixes and upgrades
• MPOS (frontend) support
• MPOS API Interfaces support
• MPOS Customizations and extensions support and future enhancements
• D365 HQ Interface support to with Client's Revenue Accounting systems
• MPOS upgrades, enhancements (configuration, code fixes) and mass deployment across store network
• Configuration and troubleshooting of POS setup that includes printers, customer display, scanners, hardware station, MPOS
• Testing and Release management
• Perform root cause analysis for issues
• Creating or updating Technical design documents
• Good at client interactions, able to set and manage stakeholder expectation
• Ability to manage requirements or scope and risks appropriately
• Ability to identify risks, issues, find solution and plan or manage them

Requirements

• 11+ years of experience in leading and managing Microsoft Dynamics 365 Commerce / Retail support projects
• Experience of D365 Commerce / AX 20212 Retail implementations and support
• Experience of rollouts, deployments, upgrades
• Experience of code / fix push to EMPOS
• Experience of setting up new stores, store migrations
• Experience of SLA based support
• Experience of configuration and troubleshooting of POS setup that includes printers, customer display, scanners, hardware station, MPOS
• Experience of working on incident management tools like ServiceNow
• Good exposure to Finance & SCM domains and industry knowledge
• Ability to manage requirements/scope and risks appropriately
• Ability to identify risks, issues, find solution and plan/manage them
• Good presentation and communication skills
• Good experience of working in multi-vendor environment
• Should be okay with Onsite-Offshore Global Delivery Model

Nice-to-haves

• Flexible with work hours
• Good at client interactions, able to set & manage stakeholder expectation