MS SQL - Technical Support- 5524090
$86,195 - $92,997/Yr
Accenture - Charlotte, NC
posted 2 months ago
Full-time - Entry Level
Charlotte, NC
10,001+ employees
Professional, Scientific, and Technical Services
About the position
The MS SQL Technical Support role at Accenture involves providing support for Contact Center Voice recordings technology and ensuring application stability and availability. The position is part of a production support team that works with various technologies, including NICE Engage and Nexidia, and utilizes tools like Splunk and Dynatrace. The role emphasizes incident management, release support, and continuous process improvements, requiring strong communication and leadership skills.
Responsibilities
- Ensure application stability and availability.
- Manage incidents and provide release support.
- Drive continuous process improvements.
- Work with Contact Center Voice recordings technology.
- Collaborate with partners and other production support teams.
Requirements
- Minimum 3 years of experience with Splunk, ASP.NET, and Dynatrace.
- Associate's degree or higher.
Benefits
- Competitive rewards and access to benefits programs.
- World-class learning resources.
