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MS SQL - Technical Support- 5524090
Accenture - Charlotte, NC
posted 2 months ago
About the position
As an MS SQL Technical Support professional at Accenture, you will play a crucial role in ensuring the stability and availability of applications related to Contact Center Voice recordings technology. This position involves working on the production support team with various technologies and tools, focusing on incident management, release support, and driving continuous process improvements. You will collaborate with diverse teams and stakeholders to enhance platform stability and resiliency.
Responsibilities
- Ensure application stability and availability for Contact Center Voice recordings technology.
- Manage incidents and provide release support for various technologies like NICE Engage and Nexidia.
- Drive continuous process improvements to enhance platform stability and resiliency.
- Mentor and lead team members while communicating effectively with partners and other production support teams.
Requirements
- Minimum 3 years of experience with Splunk, ASP.NET, and Dynatrace.
- Associate's degree or equivalent experience.
- Strong communication and leadership skills.
Nice-to-haves
- Experience with Microsoft SQL Server
- Familiarity with production support processes
- Ability to think critically about process improvements
Benefits
- Competitive rewards and access to benefits programs
- World-class learning resources
- Flexible local project-based work
