MSP Program Manager

$95,000 - $130,000/Yr

Umanist Staffing - Miami, FL

Full-time - Mid Level

Miami, FL

About the position

The MSP Program Manager is responsible for overseeing and managing the successful delivery of multiple projects within a Managed Service Provider (MSP) program. This role ensures that all projects align with the organization's strategic objectives, maintain strong client relationships, drive operational excellence, and effectively utilize resources.

Responsibilities

• Lead the planning and implementation of MSP program projects
• Develop and manage the program's budget, ensuring financial targets are met
• Collaborate with stakeholders to define program objectives, structure, and governance
• Monitor and report on program performance, identifying and addressing areas of improvement
• Manage and mitigate program risks and issues
• Oversee the delivery of projects, ensuring quality and adherence to deadlines
• Develop and maintain strong client relationships, acting as the main point of contact
• Ensure compliance with relevant regulations and quality standards
• Drive the continuous improvement of program management processes and methodologies
• Provide leadership and guidance to project teams, fostering a collaborative and high-performance culture
• Conduct regular stakeholder meetings and presentations to keep them informed and engaged
• Implement change management strategies to support the adoption of new processes and technologies
• Collaborate with sales and account management teams to identify opportunities for program expansion and growth
• Participate in the development of proposals, statements of work, and contract negotiations

Requirements

• Bachelor's degree in Business Administration, Project Management, or related field
• PMP or PgMP certification is preferred
• Proven experience managing large, complex MSP programs
• Demonstrated success in stakeholder engagement and client management
• Strong financial acumen and experience in budget management
• Excellent understanding of program management methodologies and best practices
• Proficiency in risk management and problem-solving
• Outstanding leadership and team management skills
• Ability to drive organizational change and foster innovation
• Exceptional communication, presentation, and negotiation abilities
• Experience in the technology or IT services industry is advantageous
• Knowledge of MSP-related tools and platforms
• Proven track record of delivering measurable business outcomes within MSP programs
• Ability to travel as required to client locations
• Strong analytical and decision-making capabilities