MSP Systems Administrator - Arlington, Virginia

$65,000 - $85,000/Yr

Fusiontek - Arlington, VA

Full-time - Entry Level

Arlington, VA

Professional, Scientific, and Technical Services

About the position

The Systems Administrator at FusionTek is responsible for managing and troubleshooting IT infrastructure for small to mid-sized businesses. This role focuses on providing exceptional client service through technical problem-solving, primarily dealing with escalated tickets from the level 1 team. The position requires a strong understanding of desktop and server operating systems, networking, and cloud services, with an emphasis on communication skills to assist non-technical users.

Responsibilities

• Troubleshoot and resolve escalated tickets from the level 1 team, including break/fix issues and application installation.
• Administer server and networking tasks, including building Hyper-V hosts and deploying SonicWall firewalls.
• Provide guidance and mentorship to level 1 technicians.
• Document, track, and escalate tickets through the ticketing system.
• Maintain up-to-date documentation in the company's platform.
• Deliver world-class service to clients both remotely and onsite.

Requirements

• Superb knowledge of Windows 10/11 and MacOS.
• Working knowledge of Windows Server 2016, 2019, and 2022.
• Familiarity with the Microsoft 365 office suite.
• Knowledge of Office 365 cloud services is a plus.
• Knowledge of Azure and/or AWS is a plus.
• Knowledge of Datto BCDR and/or SaaS Backup is a plus.
• Knowledge of SonicWall firewalls is a plus.
• Knowledge of Datto networking or general networking is a plus.
• Strong time management skills.
• Excellent verbal and written communication skills.
• A+ and/or Network+ certifications are required; MD-100 and MD-101 are preferred.
• Experience with a ticketing system is preferred, especially Autotask.
• Ability to lift and carry equipment up to 50 pounds.
• Reliable transportation.

Nice-to-haves

• Knowledge of Azure and/or AWS is a plus.
• Knowledge of Datto BCDR and/or SaaS Backup is a plus.
• Knowledge of SonicWall firewalls is a plus.
• Experience working in a ticketing system, especially Autotask.

Benefits

• Annualized base salary of $65,000 - $85,000
• Quarterly bonus eligibility of up to 16% of base salary
• 90% of medical/dental/vision insurance paid by the company
• 401(k) plan with 4% company matching and immediate vesting
• Paid holidays and 16 days of PTO in year one
• Educational reimbursement for certification tests and company supplied training resources
• Monthly cell phone stipend
• Catered lunches in the office every Wednesday
• Fun monthly team events