MSS Associate Member Services Representative

State Employees' Credit Union

Full-time - Entry Level

Credit Intermediation and Related Activities

About the position

The MSS Associate Member Services Representative is responsible for providing exemplary member service through telephone and digital channels. This entry-level position focuses on responding to member inquiries related to account services, new deposit account origination, card services, and support for digital channels, while ensuring compliance with credit union policies and maintaining member confidentiality.

Responsibilities

• Perform routine member service through telephone and digital delivery channels.
• Respond to member inquiries regarding account services, new deposit account origination, and card services.
• Comply with all Credit Union policies and regulatory requirements.
• Ensure confidentiality of member information and access accounts for business purposes only.
• Participate in training and continuing education to enhance member service delivery skills.
• Maintain acceptable performance levels based on Key Performance Indicators (KPIs).
• Develop a strong understanding of organizational goals and make recommendations consistent with those goals.
• Educate members about credit union products and services and provide quality referrals when necessary.
• Exhibit a positive attitude toward members and teammates while maintaining a professional appearance.

Requirements

• High school diploma or GED equivalent is required.
• Preferred: Bachelor's degree, CCUE Certification, or Associate of Arts/Science degree via the NC Community College Transfer Program.
• Entry-level position with no prior experience required.
• Good verbal and written communication skills.
• Ability to think critically and use problem-solving skills.

Nice-to-haves

• Knowledge in basic Financial Advisory and Real Estate Services (insurance, retirement planning, investment services, trust, and mortgage services).

Benefits

• Equal employment opportunity regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.