MST ASM

About the position

The MST ASM (Merchandising Support Team Assistant Store Manager) at Lowe's is responsible for leading a team of supervisors and associates in a retail environment, focusing on customer service, operational efficiency, and team development. This role involves setting clear goals, providing coaching and feedback, managing store operations, and ensuring a safe and clean shopping environment. The MST ASM also drives sales performance and oversees the execution of merchandising and pricing strategies.

Responsibilities

• Interviews, selects, develops and provides direct leadership over a team of supervisors and associates.
• Models behaviors needed to deliver SMART customer service and maintain an in-stock position.
• Sets clear and measurable service and operational goals for the team and tracks progress daily.
• Connects with the team regularly to understand challenges and remove obstacles.
• Provides recognition for effective behaviors and exceeding operational goals.
• Manages performance of associates against established goals and addresses performance concerns.
• Encourages open communication and empowers team members to make decisions.
• Identifies associate relations concerns and takes appropriate action.
• Drives execution of service, reset, pricing, and operational programs in assigned area.
• Identifies barriers to superior service and communicates solutions timely.
• Manages store opening and closing procedures and controls expenses including payroll.
• Maintains knowledge of industry service, sales, and operational trends.
• Identifies sales opportunities and gaps in inventory/merchandising.
• Monitors the use of store power equipment and ensures safety compliance.
• Drives a culture of safety, security, and shrink prevention throughout the store.
• Provides full leadership over the store as Manager-on-Duty (MOD).
• Walks the store to observe customer/associate interaction and provides coaching.
• Ensures departments are properly staffed for customer traffic and shifts associates as needed.
• Validates that aisles remain clean, safe, and free of clutter.

Requirements

• 2 years of experience leading associates in a retail environment.
• 3 years of experience in a fast-paced, cross-functional work environment.
• 1 year of experience performing manager-on-duty responsibilities.
• 1 year of experience directly managing a team of sales associates in retail or consumer service industry.
• Experience using Microsoft Office Suite.

Nice-to-haves

• Experience in retail store freight flow logistics.
• 5 years of experience leading service associates in a retail or consumer service industry.
• 5 years of experience directly managing a team of sales associates in retail or consumer service industry.
• 5 years of experience leading support/operations associates in a retail or consumer service industry.
• 3 years of experience performing manager-on-duty responsibilities.
• Experience working in the home improvement retail sector.
• Broad knowledge of interior/exterior product categories.
• Experience working with store computer systems.
• Certification in related area.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401k
• Paid holidays
• Paid time off
• Employee discount programs
• Tuition reimbursement
• Professional development programs