MTC Part Time - Operations Assistant - Information Desk

About the position

The Operations Assistant at The Church of Jesus Christ of Latter-day Saints plays a crucial role in supporting the administrative and secretarial needs of various operations teams. This entry-level position serves as a first point of contact for the area, assisting missionaries and visitors while ensuring smooth operations within the Missionary Training Center (MTC).

Responsibilities

• Answer both internal and external phone calls and direct them to the appropriate department as necessary.
• Correspond with MTC employees, ecclesiastical staff, and the general public.
• Greet, welcome, and provide directions for MTC official visitors and the visiting public.
• Communicate MTC standards, protocols, and policies to missionaries and visiting personnel.
• Oversee inventory of various items (keys, missionary materials, office supplies, MTC vehicles) and order supplies as needed.
• Assist missionaries with check-in, materials, schedules, travel arrangements, legal documents, and emergencies.
• Receive, package, and ship materials for missionaries.
• Organize and review missionary information/items in preparation for arrival or departure from the MTC.
• Facilitate travel arrangements and itineraries for missionaries.
• Track important missionary information and assist in making adjustments for missionary schedule/travel changes.
• Assist in interviewing, hiring, and training new team members.
• Assist in team trainings and implementation of new policies/practices.
• Evaluate processes to increase efficiency and accuracy.

Requirements

• Familiarity with computers and MS Office applications, including Word, Excel, and Outlook.
• Excellent public relations skills.
• Ability to handle stressful situations.
• A high degree of personal organization and self-management.
• Ability to manage complex and highly confidential information.
• Excellent social skills, able to operate with diplomacy, tact, and empathy.
• Ability to manage multiple tasks and achieve deadlines under pressure.
• Ability to understand and strictly uphold policies and procedures.
• Flexibility with work schedules.

Nice-to-haves

• Returned missionary
• Fluency in a second language
• MTC experience
• 1 year of office experience
• 0 years of leadership experience

Benefits

• Part-time position with flexible scheduling options.