Buckingham Companies - Indianapolis, IN
posted 4 days ago
Indianapolis, IN
Real Estate
About the position
Buckingham is seeking a sales-driven and customer-focused professional with excellent organizational and decision-making skills. This individual demonstrates active listening and gratitude, draws people to them, and proactively communicates with others. As Centralized Leasing Specialist, this individual's primary objective is to maximize revenue and physical occupancy at all assigned properties and create positive initial and long-term resident relations.
Responsibilities
- Perform all leasing functions related to residency inquiries including telephone, video, email, and web inquiries, and maintaining detailed records in the property's property management software.
- Conduct virtual tours utilizing company provided software, and recommend prospects utilize self-guided tour options for in-person tours.
- Capable of overcoming objections, cross selling, and upselling floor plans and/or communities.
- Complete regular follow-up on all active prospects for the properties that are assigned to employee.
- Provide and explain applications to prospective residents.
- Screen and notify applicants of their acceptance or denial as residents in accordance with company procedures, Equal Housing Opportunity (EHO) requirements and any applicable program regulations.
- Collect all qualifying income documentation based on resident application screening criteria.
- Assist prospects in completing all required paperwork associated with the leasing process.
- Schedule new move-ins and alert on-site personnel to the move-in so they can properly prepare for it.
- Adapt and embrace new technology as it is rolled out.
- Provide detailed analysis of common objections to prospects leasing at properties.
- Verify that applicants and new move-ins have paid all signing fees, deposits, and first month's rent prior to their move-in day.
- Review availability reports and communicate availability in a timely and professional manner to active prospects.
- Comply with all local, state, and federal regulations as well as all company policies and procedures.
- Responsible for all other duties as assigned by supervisor.
- Communicate in a strategic manner both positive and negative prospect feedback to supervisor.
Benefits
- Competitive market salary
- Commission- and performance-based incentives
- Paid time off
- Comprehensive company-sponsored benefits
