Multi-Site Maintenance Supervisor

About the position

The Multi-Site Maintenance Supervisor is a pivotal role within Essex Property Trust, responsible for overseeing all maintenance aspects of the community's operations and objectives. This position is crucial for ensuring that the property operates efficiently while maintaining a high standard of living for residents. The supervisor will be accountable for managing the property budget with the primary goal of increasing the Net Operating Income (NOI), maintaining the physical asset, and fostering a positive and productive working relationship with the staff. The role may require being on-call for after-hours emergencies, depending on the asset size and staffing level. Key responsibilities include overseeing day-to-day maintenance operations, which encompass managing work orders, unit turns, curb appeal, vendor and inventory management, and preventative maintenance. The supervisor is expected to maintain cost per turn within budget and ensure that make-ready days are kept to a minimum, as defined by the Regional Manager. Additionally, the supervisor will manage expenses closely, communicate any overages in advance, and actively pursue expense savings. The role also involves managing and facilitating capital and renovation projects in collaboration with corporate departments. The Multi-Site Maintenance Supervisor will effectively manage personnel throughout their employment lifecycle, from selection to separation. This includes candidate selection, career planning and development, accountability, performance management, and recognition. Maintaining the highest level of customer service for prospects, residents, vendors, and corporate departments is essential. Compliance with company standards as defined in the Human Resources Policy Manual, Operations Playbook, and applicable laws, such as Fair Housing and Local Building Codes, is also a critical aspect of this role. The position requires flexibility in working hours, as it may involve working any of the seven days of the week throughout the year, and attendance at scheduled training classes is mandatory.

Responsibilities

• Oversees the day-to-day maintenance operations of the community, including work orders, unit turns, curb appeal, vendor and inventory management, and preventative maintenance.
• Maintains cost per turn within budget and ensures make-ready days are 7 days or less or as defined by the Regional Manager.
• Manages expenses closely and within budget, communicates any overages in advance, and actively pursues expense savings.
• Manages and/or facilitates capital and renovation projects, collaborating with corporate departments.
• Effectively manages personnel throughout their employment lifecycle, including candidate selection, career planning, accountability, and performance management.
• Maintains the highest level of customer service for prospects, residents, vendors, and corporate departments.
• Ensures compliance with company standards and applicable laws, including Fair Housing and Local Building Codes.
• Identifies and resolves routine maintenance issues, including building exteriors and major mechanical systems.
• Regularly walks the community to identify maintenance issues and document findings.
• Completes service order requests within 24 hours of receipt and ensures quality work is performed by the team.

Requirements

• High school diploma or equivalent; college and/or trade school preferred.
• Relevant certification (e.g., HVAC, CPO) strongly preferred.
• Two to five years of property management experience or related management experience preferred.
• Proven ability to supervise staff of two or more associates.
• Proficient knowledge of electrical, plumbing, and appliance repair with hands-on experience.
• Knowledge of environmental/industrial hazards as they apply to residential housing.
• Proven organizational and time management skills.
• Valid driver license and automobile insurance.
• Ability to read, write, and speak English; understand spoken English.
• Ability to utilize a personal smart device for apps related to property operations and communication.
• Competent understanding of the Microsoft suite and property management software preferred.

Nice-to-haves

• Experience with mobile applications related to property management.
• Knowledge of OSHA regulations and safety standards.
• Experience in budget preparation and fiscal management.

Benefits

• Paid parental leave
• Health insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching