Multi-Site Property Manager

Harbor Group Management - Dayton, OH

Full-time - Mid Level

Dayton, OH

Real Estate

About the position

Harbor Group Management Company is a multi-billion dollar real estate investment and property management firm dedicated to providing outstanding customer service and exquisite living experiences for residents. We are currently seeking a passionate and goal-oriented Multi-Site Property Manager to oversee the operational aspects of assigned properties and ensure that company goals are met in various areas. This role is essential in facilitating the optimum performance of properties, which includes personnel management, leasing, collections, resident services, maintenance, revenue enhancement, information reporting, and compliance with all applicable laws and company policies. As a Multi-Site Property Manager, you will be responsible for conducting physical inspections of properties to maintain curb appeal, verifying the condition of vacant apartments, and coordinating with maintenance staff for timely reconditioning. You will manage rent collection, oversee lease signings, and maintain electronic files. Additionally, you will drive resident education regarding online payments and service requests, review pricing and community feedback, and ensure compliance with company policies and OSHA standards. Your supervisory responsibilities will include interviewing, hiring, and training employees, as well as planning, assigning, and directing work. You will also be responsible for appraising performance, addressing complaints, and resolving problems. This position requires a thorough knowledge of company policies and procedures, ensuring that all personnel operate within these regulations. You will be the point of contact for resident requests and complaints, ensuring they are handled promptly and courteously. This role is vital in maintaining a positive living environment and achieving the company's operational goals.

Responsibilities

• Complete physical inspections of properties to ensure curb appeal is maintained.
• Verify condition of vacant apartments and coordinate with maintenance staff for timely reconditioning.
• Manage rent collection, replacement reserves, Rent Relief Tracker, and renter's insurance follow-up.
• Sign new and renewal leases and generate and send renewal letters.
• Approve and draft supporting documents for on-site transfers.
• Maintain electronic files and approve/sign off on lease file checklists upon move-in.
• Drive education of residents regarding online payments and online service requests.
• Review pricing, Servus Connect Dashboard, Ops Orders, and ROG, and approve as needed.
• Review Community Rep Pro and respond to reviews.
• Complete and submit monthly bonus worksheets and approve monthly recodes.
• Review and make appropriate corrections, and submit bi-weekly timecards for staff.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.
• Ensure thorough knowledge, implementation, and enforcement of all policies and procedures of Harbor Group Management Company.
• Ensure all personnel operate within OSHA standards and company safety policies; complete incident reports when required.
• Ensure effective sales techniques and methods are used by office and leasing personnel.
• Respond to resident requests or complaints promptly, efficiently, and courteously.

Requirements

• High school diploma or GED; or three to five years related experience and/or training; or equivalent combination of education and experience.
• Proficiency and working knowledge of personal computers, including Microsoft Office (Word, Excel) and other software applications.
• Proficiency in using social media platforms such as Facebook, Instagram, Twitter, LinkedIn, and YouTube is preferred.
• Ability to manage conflict, provide direction, and drive business results by managing the performance of staff members.
• Ability to motivate and sustain high momentum in oneself and the team.
• Excellent time management, organizational, written, and verbal communication skills.
• Strong interpersonal and customer service skills to manage residents positively.
• Ability to make and implement decisions under risk and/or uncertainty conditions.
• The Certified Apartment Manager (CAM) or Resident Apartment Manager (ARM) designations are a plus.

Nice-to-haves

• Proficiency in using social media platforms such as Facebook, Instagram, Twitter, LinkedIn, and YouTube is preferred.
• The Certified Apartment Manager (CAM) or Resident Apartment Manager (ARM) designations are a plus.

Benefits

• Health savings account
• Disability insurance
• Health insurance
• Dental insurance
• Flexible spending account
• Tuition reimbursement
• Employee assistance program
• Vision insurance
• 401(k) matching
• Life insurance
• Referral program