Multi-Unit General Manager

$95,000 - $95,000/Yr

WTS Spa and Fitness - Auburn, NY

Full-time - Senior

Auburn, NY

About the position

The General Manager at Arch Amenities Group is responsible for overseeing all operations of the facility, ensuring strategic planning, maximizing sales, and controlling expenses to achieve profitability. This role involves developing business plans, managing budgets, recruiting and training staff, and providing leadership for facility growth and employee development.

Responsibilities

• Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance.
• Creates monthly and yearly management reports outlining key facility statistics and daily operations summaries.
• Submits all paperwork and financial reporting, including payroll, in accordance with company policy.
• Ensures accurate facility maintenance procedures and checklists through routine preventative maintenance and repair.
• Maintains a monthly inventory of supplies, equipment, and products.
• Writes articles or press releases for the facility, when applicable.
• Recruits key personnel for various departments including Spa, Food and Beverage, Fitness, Sales, Maintenance, Aquatics, and Operations.
• Conducts regular staff meetings and training workshops to ensure staff knowledge of services and products.
• Implements ongoing training and educational programs for staff.
• Ensures appropriate facility supervisory coverage through a Manager on Duty (MOD) system.
• Maintains fiscal responsibility through efficient scheduling and budget adherence.
• Assesses employee progress, coaches with positive reinforcement, and participates in performance evaluations.
• Provides excellent customer service and monitors guest feedback.
• Supervises guest requests and comments, ensuring facility security and access control.
• Directs all facility operations to achieve sales, retention goals, and profitability.
• Attends management functions and meetings associated with clients.
• Develops annual strategic plans highlighting operational, marketing, and financial objectives.
• Recommends and develops marketing strategies for promotions and facility activities.
• Maintains cooperation and teamwork throughout the facility, emphasizing client service and satisfaction.
• Identifies, evaluates, and resolves problems in a timely manner.
• Develops and implements systematic membership programs targeting new and infrequent users.
• Ensures compliance with all state licensing and health requirements.

Requirements

• Bachelor's degree in health fitness or business management field.
• Minimum of 3 years supervisory experience in a large multi-amenity facility.
• Skills in strategic planning, membership marketing and sales, employee supervision and training, fitness/health promotion, programming, and financial management.
• Ability to lift 45-pound weight plates.
• Excellent customer service skills.
• Efficient, well organized, and able to handle multiple duties simultaneously.
• Professional manner, discretion, and appearance.
• Excellent verbal and written communication skills.
• Energetic, enthusiastic, and motivational with effective leadership skills and strong work ethic.
• Personal Training and/or certifications associated with the industry are highly desirable.
• Proficient in appropriate computer skills and office equipment.
• Ability to stand for long periods and awareness of proper body mechanics to prevent injury.

Nice-to-haves

• Personal Training certifications are highly desirable.

Benefits

• Competitive salary starting from $95,000 per year with bonus opportunities.
• Full-time employment with a structured schedule.