Multi Unit General Manager

$47,025 - $72,709/Yr

Verizon Communications - Massillon, OH

Full-time - Mid Level

Massillon, OH

Telecommunications

About the position

As a General Manager at Victra, you will be responsible for shaping the guest experience and leading a team to exceed sales targets while maintaining operational excellence. This role involves coaching and developing your team, particularly the Assistant General Manager, to ensure high performance in a fast-paced retail environment. You will oversee all store functions, drive business results, and foster a culture of collaboration and integrity.

Responsibilities

• Shape the guest experience by coaching your team to deliver exceptional service.
• Exceed sales targets while maintaining operational excellence.
• Develop and mentor the Assistant General Manager and sales team.
• Engage in sales strategy development to effectively showcase products and services.
• Ensure store employees meet defined success measurements and complete training on time.
• Maintain retail inventory compliance and oversee business operations including budgeting and forecasting.
• Drive traffic to the store and capitalize on the existing customer base.
• Own guest escalations and provide timely resolutions.
• Communicate company objectives and priorities to team members.

Requirements

• 1-3 years of experience in a retail sales environment.
• 2 years in a leadership/supervisory role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Ability to balance multiple priorities in a multifaceted environment.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service experience, preferably in retail or sales.

Nice-to-haves

• Experience in a fast-paced retail environment.
• Strong motivational skills to inspire team performance.

Benefits

• 401(k) matching
• Dental insurance
• Paid parental leave
• Paid training
• Opportunities for advancement
• Referral program