Multi Unit General Manager

$43,888 - $69,572/Yr

Victra - Boise, ID

Full-time - Mid Level

Boise, ID

Repair and Maintenance

About the position

As a General Manager at Victra, you will be responsible for shaping the guest experience and leading a team to exceed sales targets while maintaining operational excellence. You will coach and develop your team, particularly the Assistant General Manager, to ensure they deliver exceptional service to every guest. This role requires a high level of accountability for all retail store functions, driving performance in a fast-paced sales environment, and optimizing both customer and employee experiences.

Responsibilities

• Building, developing, and mentoring your sales team.
• Working through teams to teach, coach and follow our sales process with Every Guest Every Time.
• Attracting and retaining top caliber employees.
• Acting as a brand advocate for Victra.
• Providing ongoing sales training and support for your team to exceed sales, retention, quality, and service objectives.
• Engaging in sales strategy development to ensure our products and services are effectively showcased throughout the store.
• Ensuring store employees meet and/or exceed defined, monthly success measurements and complete assigned training on time, and fully.
• Developing and implementing sales tools and initiatives.
• Maintaining the performance of your store by running retail inventory compliance.
• Engaging in business operations including budgeting, forecasting, analyzing and providing sales reports.
• Thinking of innovative ways to drive traffic in stores and capitalizing on existing customer base.
• Owning store success and taking ownership for store employees' work-related needs, store leadership, staffing and scheduling, maintaining labor controls, marketing, loss prevention and all other store functions.
• Owning all guest escalations and providing a timely resolution.
• Clearly communicating company objectives and priorities to team members and providing timely follow up.
• Staying up to date with new sales promotions and ensuring they are providing our guests with a complete solution to meet their current and future needs.

Requirements

• 1-3 years of experience in a retail sales environment, 2 years in a leadership/supervisory role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Ability to balance multiple opposing priorities in a multifaceted environment.
• Experience in setting goals, evaluating performance, and developing a high performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service experience, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, and during peak vacation periods.
• At least 18 years of age.
• Legally authorized to work in the United States.

Benefits

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401K Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Diversity, Equity, & Inclusion Employee Resource Groups
• Frequent Contests
• Career Advancement Opportunities