Multi Unit General Manager

$67,725 - $93,409/Yr

Verizon Communications - Seattle, WA

Full-time - Mid Level

Seattle, WA

Telecommunications

About the position

As a General Manager at Victra, you will be responsible for shaping the guest experience and leading a team to exceed sales targets while maintaining operational excellence. This role involves coaching and developing your team, particularly the Assistant General Manager, to ensure high performance in a fast-paced retail environment. You will oversee all store functions, drive sales strategies, and ensure a positive customer and employee experience.

Responsibilities

• Shape the guest experience by coaching your team to deliver exceptional service.
• Exceed sales targets while maintaining operational excellence.
• Develop and mentor the Assistant General Manager in leadership skills.
• Drive high-performance results in a fast-paced sales environment.
• Attract and retain top talent for the store team.
• Provide ongoing sales training and support to exceed sales and service objectives.
• Engage in sales strategy development to effectively showcase products and services.
• Ensure store employees meet defined success measurements and complete training on time.
• Maintain retail inventory compliance and oversee business operations including budgeting and forecasting.
• Innovate ways to drive traffic to the store and capitalize on the existing customer base.
• Own store success and manage all aspects of store operations including staffing, scheduling, and loss prevention.
• Handle guest escalations and provide timely resolutions.
• Communicate company objectives and priorities to team members.

Requirements

• 1-3 years of experience in a retail sales environment.
• 2 years in a leadership/supervisory role.
• Management experience in a commissions-based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Ability to balance multiple priorities in a multifaceted environment.
• Set goals, evaluate performance, and develop a high-performing team.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service experience, preferably in retail or sales.
• Willingness to work evenings, weekends, holidays, and during peak vacation periods.
• At least 18 years of age and legally authorized to work in the United States.

Nice-to-haves

• Experience in a fast-paced retail environment.
• Strong communication and interpersonal skills.

Benefits

• Paid training
• Paid parental leave
• Dental insurance
• Tuition reimbursement
• Vision insurance
• 401(k) matching
• Opportunities for advancement
• Referral program