Multinational Producing Office Administrator

$57,000 - $72,000/Yr

AIG - New York, NY

Full-time - Entry Level

New York, NY

1,001-5,000 employees

Insurance Carriers and Related Activities

About the position

Join us as a Client Executive to grow your career at the forefront of multinational insurance. Make your mark in Multinational AIG's Multinational business, which is an exciting area that provides multinational insurance solutions for our global customers, empowering them to navigate their cross-border risks with confidence and consistency. AIG Multinational professionals have the diverse skills and expertise necessary to deliver customized, compliant, and seamless solutions that support our clients' risk management objectives. You will work alongside a dynamic, multi-disciplinary team to explore new opportunities for customers. This role is primarily internal-facing, providing administrative support on an assigned portfolio of Tier 1-3 programs in support of the Multinational Client Executives, Multinational Client Coordinators, and Product Underwriters. You will provide end-to-end servicing of Tier 4 standard programs in support of Product Underwriters. Utilizing AIG systems, you will compile and release network instructions to achieve timely, complete, and accurate implementation of multinational programs. In this position, you will create an impact by providing administrative support to Multinational Client Executives, Multinational Client Coordinators, and Underwriters to support the implementation of global programs. Your tasks will include tax calculations, service fee calculations, invoice preparation and issuance, master policy booking, preparation and issuance, processing new business, renewals, endorsements, and cancellations in AIG systems, tracking updates and document uploads within AIG systems and electronic files, and developing strong relationships with stakeholders, primarily internal. You will also review handoffs from Multinational Client Coordinators or Underwriters for completeness and accuracy, input details into the AIG Multinational workflow tool, monitor policy issuance and premium tracking, and escalate servicing, premium payment, or technical issues as required.

Responsibilities

• Provide administrative support to Multinational Client Executives, Multinational Client Coordinators, and Underwriters.
• Perform tax calculations and service fee calculations.
• Prepare and issue invoices and master policies.
• Process new business, renewals, endorsements, and cancellations in AIG systems.
• Track updates and document uploads within AIG systems and electronic files.
• Develop strong relationships with stakeholders, primarily internal.
• Review handoffs from Multinational Client Coordinators or Underwriters for completeness and accuracy.
• Input details into the AIG Multinational workflow tool to release instructions to the AIG and partner network.
• Monitor and effectively resolve questions or rejects from the AIG or partner network.
• Monitor policy issuance and premium tracking to ensure accuracy and adherence to service level timelines.
• Escalate servicing, premium payment, or technical issues as required.

Requirements

• 1+ year of insurance experience or equivalent foundational insurance knowledge preferred.
• Experience working in a servicing environment (broker or company background) preferred.
• Knowledge of multiple lines of commercial insurance is preferred.
• Strong administration skills and attention to detail.
• Computer literacy required: IT packages, MS Outlook, Excel, Word.
• Strong written & verbal communication and interpersonal skills.
• Good time management skills with ability to organize and prioritize work to meet service level requirements and deadlines.
• Team player.

Benefits

• Health insurance
• Comprehensive benefits package focused on health, wellbeing, and financial security
• Professional development opportunities
• Flexible work arrangements
• Diversity and inclusion learning
• Cultural awareness activities
• Employee Resource Groups (ERGs)