Multisite Leasing Consultant - 425 Mass / 455 Eye

About the position

As a Multisite Leasing Consultant at Equity Residential, you will play a crucial role in marketing apartment communities and providing exceptional customer service to prospective and current residents. This position involves cultivating relationships, managing leasing documents, and ensuring resident satisfaction while maintaining the overall appeal of the properties.

Responsibilities

• Effectively market the community and follow up on leads to cultivate relationships with prospective residents.
• Provide exceptional customer service to enhance residents' experiences.
• Proactively respond to sales leads and promote the community by addressing resident needs and providing information on availability, pricing, location, and amenities.
• Invite and schedule prospective residents for community tours, employing effective selling techniques to close deals.
• Support community marketing efforts by positively influencing online presence and offering input on advertising campaigns.
• Explain lease provisions and community policies, ensuring comprehensive move-in activities and conducting orientations for new residents.
• Ensure resident satisfaction and loyalty through prompt communication and proactive issue resolution.
• Efficiently manage leasing documents, process payments, and ensure completion of move-in procedures.

Requirements

• High School diploma or equivalent.
• Valid Driver's License required if operating a motorized vehicle in their role.
• Computer literacy and effective communication skills.
• Knowledge of federal and state apartment housing laws.
• Availability to work a flexible schedule, including weekends.

Nice-to-haves

• Experience in leasing, sales, or hospitality.
• College degree or coursework.

Benefits

• Medical, dental, and vision care.
• 9 paid holidays and annual vacation time.
• Paid sick leave and new parent benefits.
• 401(k) Retirement Savings Plan.
• Rent Discounts on Equity Residential apartment homes.
• Paid Community Service Hours.