Multisite Leasing Consultant-Virgil Square
Equity Residential - Los Angeles, CA
posted 3 days ago
About the position
At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team. Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration. The position involves promoting Equity Residential's brand for a defined set of communities to achieve maximum occupancy and revenue, as well as delivering a remarkable customer experience. You will spend approximately 60% of your time on new sales and tour management, 30% on resident relations and customer service, and 10% on leasing administration. You will utilize proven sales techniques and customer service skills to manage the sales process from start to finish, presenting Equity Residential communities in a compelling way, building rapport with prospects and residents, and providing a high level of customer service to support resident retention. You will report to the Community Manager or Area Sales Manager.
Responsibilities
- Promote Equity Residential's brand
- Coordinate the schedule and times for dedicated in-person onsite presence at assigned properties based on business needs and occupancy/revenue goals
- Proactively manage leads and customer experience using the Customer Relationship Management Software (CRM) at all assigned communities
- Complete CRM tasks within the appropriate time frame
- Promote the communities based on the prospective resident's needs
- Proactively manage the Tour Schedules
- Inspect the community ready product and tour path daily
- Employ effective selling techniques to close the sale
- Cross-sell, both within assigned communities and other sister communities to meet the needs of the prospective residents
- Maintain accurate and in-depth knowledge of all aspects of the community
- Support the community's marketing efforts
- Monitor community trends to prepare for future occupancy needs
- Provide leadership and mentorship to Leasing Consultants
- Assist residents regarding payment and account ledger inquiries
- Communicate effectively with the service and office team, as well as residents
- Maintain market and community knowledge
- Coordinate and support resident events as directed throughout the year, which may occur during evenings and weekends
- Accurately and efficiently prepare and assist with all leasing documents
- Assist with postings and notifications to the residents when assigned
- Verify all scheduled move-in files are complete
- Complete all required training in a timely manner
- Understand and comply with federal, state, and local fair housing laws and standards, as well as landlord/tenant laws and regulations
- Represent the Company in a professional manner at all times
Requirements
- Sales and Customer Service experience is preferred
- High School diploma or equivalent
- A valid driver's license, good driving record, auto insurance, and reliable transportation is required if the employee will operate a motorized vehicle (e.g., car, golf cart) during their workday and/or as part of their role
- Computer literacy and effective communication skills
- Must be able to effectively communicate both orally and in writing in English for all work-related purposes
- Knowledge of federal and state apartment housing laws
- Availability to work a flexible schedule, including weekends
- Office team employees, with limited exceptions, are required to use their own Smartphone to perform certain aspects of their job
- Ability to use the computer effectively and read written communications
- Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office/facility
- May be required to climb stairs depending on the property structure
Benefits
- Medical, dental, and vision care
- 9 paid holidays
- Annual vacation time
- Paid sick leave
- New parent benefits
- 401(k) Retirement Savings Plan
- Rent Discounts
- Competitive Compensation
- Paid Community Service Hours
- Leadership Development
