MUSCP - Medical Office Assistant - Johns Island Island Primary Care

Medical University of South Carolina

Full-time

Educational Services

About the position

The Medical Office Assistant at MUSC Health Partners is responsible for providing exceptional customer service to patients and families, ensuring a smooth and efficient clinic experience. This role involves greeting patients, scheduling appointments, maintaining patient accounts, and managing various administrative tasks to support the healthcare team.

Responsibilities

• Greets and welcomes patients and families in person or on the telephone.
• Schedules appointments appropriately, either by phone or in person, to optimize clinic efficiency.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately.
• Collects co-pays and prior patient balances.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Handles customer service inquiries and message distribution.
• Manages ancillary scheduling and referrals.
• Obtains and updates demographic and insurance information for all patients.
• Meets standard productivity metrics during the pre-registration and registration process.
• Completes all regulatory and compliance-related forms for patient visits.
• Completes verification and payment workflow, including screening for potential funding sources.

Requirements

• High school diploma or equivalent education required.
• One year of customer service experience required.
• Basic computer skills are necessary.
• Previous healthcare front desk experience preferred.
• Ability to organize and prioritize work effectively.
• Excellent verbal and written communication skills.
• Ability to interact tactfully with customers and establish effective relationships.

Nice-to-haves

• Two years of relevant experience preferred.