Museum Store Associate
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About The Position
The Museum Store Associate position at LACMA is a temporary, part-time role that plays a crucial part in enhancing the visitor experience through exceptional customer service. Reporting to the Senior Manager of Retail & Merchandising, the Associate will be responsible for both front-of-house and online retail operations at the Museum's stores. This includes processing and selling a variety of merchandise such as exhibition catalogs, books, apparel, jewelry, stationery, children's products, home items, and LACMA memberships. The Associate is expected to maintain a positive, friendly, knowledgeable, and enthusiastic demeanor while interacting with a diverse range of LACMA constituencies, including the general public, members, donors, VIPs, and staff. In this role, the Associate will operate a register and computer system to handle sales transactions, ensuring accuracy in cash handling. They will actively promote and sell store merchandise and memberships, process online and special orders, and provide gift-wrapping services. Inventory management is also a key responsibility, as the Associate will take stock of merchandise, maintain stock levels on the sales floor, and ensure that store displays are appealing and well-organized. The position requires a customer-first attitude, with a focus on delivering excellent service to both internal and external customers. Additionally, the Associate will need to maintain a conversational knowledge of LACMA's policies, membership programs, and exhibition schedules to effectively communicate with visitors and colleagues. Participation in training sessions is expected, and the Associate will be responsible for escalating any customer service issues to the management team. Regular and reliable attendance is essential, and the Associate may also be assigned other duties or special projects as needed.
