Museum Ticket Sales Associate

Miami Children's Museum - Miami, FL

Part-time - Entry Level

Miami, FL

Museums, Historical Sites, and Similar Institutions

About the position

The Museum Ticket Sales Associate at Miami Children's Museum is responsible for providing excellent customer service to visitors, managing ticket sales, and promoting membership opportunities. This part-time role involves operating point-of-sale systems, assisting with administrative tasks, and supporting various departments within the museum.

Responsibilities

• Greet visitors in a courteous and friendly manner.
• Open, operate, and close POS operations daily.
• Reconcile cash drawers daily upon closing.
• Promote membership sales to visitors purchasing admission tickets.
• Input membership information into Raiser's Edge database.
• Serve as a customer service representative and provide information to visitors as requested.
• Screen telephone calls and route them to the appropriate department(s).
• Be knowledgeable about all revenue-based opportunities at MCM and promote them when needed.
• Assist the Associate Director of Sales in scheduling the museum's camps, group tours, and birthday parties.
• Assist the Marketing and Sales Department with related research assignments.
• Receive all mail/packages and distribute them to appropriate departments in a timely manner.
• Coordinate all courier pick-ups.
• Maintain the organization of the copy room and break room.
• Assist with ordering office supplies and preparing invoices.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required.
• Minimum of one year of verifiable customer service and/or sales experience.
• Experience with modern sales techniques and equipment.
• Ability to interact with the public in a positive and enthusiastic manner.
• Bilingual (English/Spanish) is preferred.
• Highly organized individual.