Must Live In Kansas - (WFH) Customer Service Representative

About the position

The Customer Service Representative at Berlin-Wheeler, Inc. is responsible for processing inbound calls related to medical transportation requests. This role emphasizes customer satisfaction through effective communication and data entry, ensuring accurate information is gathered and maintained. The position requires a friendly and empathetic demeanor while adhering to company policies and performance standards.

Responsibilities

• Process inbound calls by verifying demographic information and initiating requests for medical transportation.
• Maintain control of conversations and ensure accurate information is taken.
• Interface with callers, including health plans, medical providers, and transportation vendors, providing courteous service.
• Generate courtesy calls and maintain data records for compliance with policies and procedures.
• Provide quality customer interaction while adhering to company policies and procedures.
• Maintain high quality standards in call handling and issue resolution.
• Meet performance standards within one week of completing training, including talk time and call volume expectations.

Requirements

• High School diploma or GED equivalent required; college education preferred.
• Minimum of one year of customer service experience preferred.
• Strong understanding of customer care processes and techniques.
• Excellent written, oral, and interpersonal communication skills.
• Exceptional listening, technical, and analytical skills.
• Ability to work independently and adapt to various learning styles.
• Proficient in using a computer and various software packages.

Nice-to-haves

• Experience in a high-paced growth company with constant change.
• Self-motivated with the ability to function without continuous supervision.
• Strong interpersonal communication skills and ability to establish effective working relationships.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• Flexible schedule