MVS / Service Manager

$42,224 - $63,648/Yr

Bridgestone Corporation - Ann Arbor, MI

Full-time - Mid Level

Ann Arbor, MI

10,001+ employees

Plastics and Rubber Products Manufacturing

About the position

The MVS / Service Manager at Bridgestone Retail Operations is responsible for managing customer relationships and serving as a liaison between technicians and customers. This role combines automotive repair knowledge with exceptional people skills to oversee the service team, ensuring high-quality service and customer satisfaction while driving sales and maintaining operational efficiency.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Requirements

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Nice-to-haves

• 2 year degree or equivalent.

Benefits

• Medical, Dental and Vision - Starting day 1 for all our teammates
• Paid vacation and holidays
• On-the-job training and company-funded ASE certifications
• Tuition reimbursement program
• Flexible work schedule
• 401(k) match
• On demand pay (daily pay) program available