MVS/Service Manager

Bridgestone Corporation - Virginia Beach, VA

Full-time - Mid Level

Virginia Beach, VA

10,001+ employees

Plastics and Rubber Products Manufacturing

About the position

The MVS/Service Manager at Bridgestone Corporation is responsible for managing customer relationships and serving as a liaison between technicians and customers. This role combines automotive repair knowledge with exceptional people skills to oversee the hiring, training, and supervision of vehicle technicians while ensuring high levels of customer satisfaction and retention.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Requirements

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Nice-to-haves

• 2 year degree or equivalent.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid holidays
• Tuition reimbursement program
• Flexible work schedule
• On demand pay (daily pay) program available