MVS / Service Manager

$42,224 - $63,648/Yr

Bridgestone Corporation - Ann Arbor, MI

Full-time - Mid Level

Ann Arbor, MI

10,001+ employees

Plastics and Rubber Products Manufacturing

About the position

The Service Manager position at Bridgestone Retail Operations (BSRO) combines automotive repair expertise with exceptional customer service skills. The role involves managing customer relationships, overseeing a team of vehicle technicians, and ensuring high-quality service delivery. The Service Manager is responsible for scheduling work, training staff, and maintaining compliance with quality standards while driving sales and customer satisfaction.

Responsibilities

• Assign and schedule work duties to auto service staff according to individual skill level.
• Serve all automotive service needs of customers.
• Oversee the hiring and training of an effective auto service team.
• Ensure high teammate retention.
• Maintain compliance with quality standards.
• Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up.
• Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty.
• Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards.
• Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop.
• Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation.

Requirements

• High School Diploma or equivalent.
• 4 years of auto service technical experience.
• 1 year of service manager or service writer experience.
• Problem solving - customer complaints.
• Aptitude to manage inventory, scheduling, equipment maintenance, etc.
• Capacity to lead and coach others.
• Teammate and customer/communication skills.
• Ability to recruit and select technicians successfully according to store requirements.
• Willingness to continue education and remain current in automotive repair issues.
• Must have valid automotive driver's license at all times in order to test drive customer's vehicles.

Nice-to-haves

• 2 year degree or equivalent.

Benefits

• Medical, Dental and Vision - Starting day 1 for all our teammates
• Paid vacation and holidays
• On-the-job training and company-funded ASE certifications
• Tuition reimbursement program
• Flexible work schedule
• 401(k) match
• On demand pay (daily pay) program available