NAPA Auto Parts - Fitchburg, MA
posted about 2 months ago
Full-time - Entry Level
Onsite - Fitchburg, MA
Motor Vehicle and Parts Dealers
About the position
The Automotive Parts Counter Person at NAPA Auto Parts is responsible for providing exceptional customer service to both retail and wholesale customers. This role involves assisting customers with their auto parts inquiries, processing transactions, and managing inventory orders. The position is full-time and offers a consistent schedule without late nights, making it ideal for those seeking a stable work environment.
Responsibilities
- Provide exceptional customer service to all store customers.
- Assist both retail and wholesale customers with their auto parts questions and needs, either in person, via the telephone, or through online ordering.
- Handle cash, credit card, and other purchasing transactions.
- Operate the store point of sale system (RPM) to search for parts and customer accounts, and to invoice and pull orders.
- Pull and prepare inventory orders for customer pick up or delivery.
- Operate the electronic and paper cataloging system to retrieve up to date parts information.
- Effectively communicate features, benefits, and warranty policy information to customers.
- Demonstrate a positive, helpful attitude as well as professional conduct and appearance at all times.
- Participate in Company sponsored trainings.
Requirements
- 5+ years of Automotive Parts Counter experience.
- Knowledge of automobiles, trucks, and their systems.
- Ability to work retail hours.
- Passion for delivering customer care and building long-term relationships.
- Enjoy working with people in a fast-paced environment.
Nice-to-haves
- Automotive Parts Counter experience: 3 years (Preferred)
- Automotive Parts Knowledge: 3 years (Preferred)
- Customer Service Skills: 3 years (Preferred)
- Driver's License (Preferred)
Benefits
- Excellent Pay/Bonus Package
- Consistent schedule with no late nights
- Company sponsored trainings
