NAQC - CH/TR Manager

Hyundai America Technical Center - Ypsilanti, MI

Full-time - Mid Level

Ypsilanti, MI

Professional, Scientific, and Technical Services

About the position

The Chassis/Trim Manager at Hyundai Motor Group North American Quality Center (NAQC) is responsible for leading a team focused on quality assurance for chassis and trim components. This role involves collaborating with various affiliates to monitor and improve quality issues, analyzing customer data to identify root causes, and enhancing the technical skills of team members to meet strategic goals and KPIs. The manager will oversee outsourcing projects, ensure timely project completion, and maintain strong relationships with stakeholders to achieve quality objectives.

Responsibilities

• Ensure timely project completion and high-quality investigation results for IQS, VDS, and CR related to Chassis and Trim parts.
• Collaborate effectively with affiliates and suppliers to address quality issues.
• Achieve the division's 2024 plan and KPIs through collaboration and leadership.
• Establish strong relationships with NASOs, identifying key issues and sharing findings.
• Support 'Fix it Right the First Time' initiatives to reduce misdiagnosis and unnecessary repairs.
• Accurately identify root causes and translate customer complaints into objective data.
• Enhance the capabilities of the team's engineers through training and support.
• Manage outsourcing projects, including contracts and progress monitoring.
• Review team members' reports for guidance and direction.
• Attend North American affiliates' meetings to represent NAQC.
• Collaborate with HMC KASO to monitor field issues and schedule investigations.
• Provide QIR support through weekly meetings and manage new issues.
• Work with the NAQC shop to schedule and complete projects on time.
• Collaborate with outsourcing companies to procure vehicles for investigation.
• Participate in affiliate meetings to understand ongoing issues.
• Manage company fleet vehicle usage for optimal performance.
• Use SMART to manage projects and monitor progress through reporting.
• Conduct weekly team meetings to report status and plans.

Requirements

• Bachelor of Science degree in Engineering
• 10+ years of engineering experience
• 2+ years of experience managing engineers
• Valid Driver's License and satisfactory driving record