Narrative Content Editor

Cornerstone Ondemand - Manchester, NH

Full-time

Manchester, NH

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Narrative Content Editor at Cornerstone OnDemand plays a pivotal role in shaping engaging narrative content for the Immerse team. This position is centered around ensuring that storytelling is relatable and compelling across all content formats. The editor will oversee interactive writing, story structure, and gamification elements that stem from dialogue-based gameplay. The role requires a blend of editorial practices, writing skills, and the ability to leverage generative AI, all while maintaining direct interaction with customers to enhance their experience. In this capacity, the Narrative Content Editor will act as the primary editor for all learning narrative content, ensuring that it meets high-quality standards and adheres to established narrative best practices. The editor will supervise writing for story-driven projects, providing constructive guidance and feedback to writers. It is essential that the narrative design aligns with Cornerstone Immerse's design philosophies and the overarching goals of XR-for-enterprise. The editor will also encourage and support writers in innovating and creating learning experiences that explore new ways to utilize the tool effectively. Additionally, the role involves managing freelance writers, narrative designers, and vendors, showcasing strong project management skills to maintain project schedules, manage narrative-related invoicing, and develop risk mitigation strategies. The editor will identify and manage external staffing needs for writing production, ensuring that all narrative design and documentation is crafted to enhance the learning experience. The Narrative Content Editor will also play a crucial role in maturing generative AI practices and productization efforts, utilizing AI tools to enhance content ideation and script writing. This includes designing prompts for AI to generate accurate and creative outputs, as well as using AI tools for dialogue generation, content expansion, and rapid prototyping. Collaboration with various teams, including the Learning team and Production team, is essential to ensure that narrative design supports skill development and meets quality standards for deliverables.

Responsibilities

• Act as editor for all learning narrative content, ensuring high-quality standards and adherence to narrative best practices.
• Supervise writing for story-driven projects, providing guidance and feedback to writers.
• Ensure that narrative design is consistent with Cornerstone Immerse's design philosophies and XR-for-enterprise goals.
• Encourage and support writers to innovate and create learning experiences which explore new ways to utilize the tool.
• Manage freelance writers, narrative designers, and vendors.
• Exhibit strong project management skills: maintain project schedules, manage narrative-related invoicing, and develop risk mitigation strategies.
• Identify and manage external staffing needs for writing production.
• Craft compelling interactive stories and dialogues.
• Implement interactive story structure and dialogue in-platform.
• Collaborate with customers to resolve narrative and creative issues.
• Develop prompts to enhance AI-generated content quality.
• Document the Immerse team's narrative design principles and best practices.
• Provide training for Immerse Creator Tool users.
• Help mature generative AI practices and productization efforts to broaden use cases while ensuring high quality learning outcomes are reached.
• Utilize generative AI tools to enhance content ideation and script writing.
• Design prompts for AI to generate accurate, creative outputs.
• Use AI tools for dialogue generation, content expansion, and rapid prototyping.
• Work closely with the Learning team to ensure narrative design supports skill development and knowledge acquisition.
• Collaborate with the Production team to ensure deliverable timing and quality standards are met.
• Provide support and guidance for customers creating learning modules.
• Work with the Product team as they develop tools that support interactive writing within the platform.

Requirements

• Proficiency in narrative design and interactive storytelling, especially in VR, AR, or web-based platforms.
• Strong grasp of narrative structure, dialogue-based gameplay, and gamification.
• Skilled in no-code authoring tools, narrative design software, and branched dialogue.
• High interest in using generative AI as part of creative and narrative workflows.
• Excellent leadership and team-building abilities.
• Project management skills, including resource forecasting and timeline management.
• Strong communication and collaboration capabilities.
• Knowledge of soft skills development and educational technology trends.
• Familiarity with generative AI tools and prompt engineering.
• Bachelor's degree in Creative Writing, Narrative Design, Instructional Design, or equivalent experience.

Nice-to-haves

• Creativity in designing compelling narratives.
• Experience with generative AI and/or prompt writing.
• Strong organizational and project management skills.
• Ability to analyze feedback and iterate on content design.
• Knowledge of the latest trends in immersive learning and XR technologies.
• Attention to detail and passion for delivering high-quality educational experiences.
• Experience managing freelancers and vendors.