Narrative Content Editor

Cornerstone Ondemand - Newark, NJ

Full-time

Newark, NJ

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

About the position

The Narrative Content Editor plays a pivotal role in shaping the storytelling landscape for Cornerstone's Immerse team. This position is dedicated to ensuring that all narrative content is not only compelling but also aligns with the overarching goals of the organization. The editor will oversee the interactive writing process, ensuring that the story structure is robust and that gamification elements are effectively integrated into dialogue-based gameplay. This role requires a blend of editorial expertise, writing skills, and a passion for leveraging generative AI to enhance customer interactions and content creation. In this capacity, the Narrative Content Editor will act as the primary editor for all learning narrative content, maintaining high-quality standards and adherence to best practices in narrative design. The editor will supervise writing for story-driven projects, providing constructive feedback and guidance to writers to foster innovation and creativity in learning experiences. It is essential that the narrative design remains consistent with Cornerstone Immerse's design philosophies and the goals of XR-for-enterprise applications. The role also encompasses team oversight, where the editor will manage freelance writers, narrative designers, and external vendors. Strong project management skills are crucial, as the editor will be responsible for maintaining project schedules, managing narrative-related invoicing, and developing strategies to mitigate risks. Identifying and managing external staffing needs for writing production will also be a key responsibility. In terms of narrative design and documentation, the editor will craft engaging interactive stories and dialogues, implement story structures within the platform, and collaborate with customers to address narrative and creative challenges. Additionally, the editor will develop prompts aimed at enhancing the quality of AI-generated content and document the Immerse team's narrative design principles and best practices. Training for users of the Immerse Creator Tool will also be part of the role. The editor will play a significant role in exploring and maturing generative AI practices, ensuring that high-quality learning outcomes are achieved while broadening the use cases for AI in content creation. This includes utilizing generative AI tools for content ideation, script writing, dialogue generation, and rapid prototyping. Collaboration with various teams, including the Learning team, Production team, and Product team, will be essential to ensure that narrative design supports skill development and meets quality standards for deliverables.

Responsibilities

• Act as editor for all learning narrative content, ensuring high-quality standards and adherence to narrative best practices.
• Supervise writing for story-driven projects, providing guidance and feedback to writers.
• Ensure that narrative design is consistent with Cornerstone Immerse's design philosophies and XR-for-enterprise goals.
• Encourage and support writers to innovate and create learning experiences which explore new ways to utilize the tool.
• Manage freelance writers, narrative designers, and vendors.
• Exhibit strong project management skills: maintain project schedules, manage narrative-related invoicing, and develop risk mitigation strategies.
• Identify and manage external staffing needs for writing production.
• Craft compelling interactive stories and dialogues.
• Implement interactive story structure and dialogue in-platform.
• Collaborate with customers to resolve narrative and creative issues.
• Develop prompts to enhance AI-generated content quality.
• Document the Immerse team's narrative design principles and best practices.
• Provide training for Immerse Creator Tool users.
• Help mature generative AI practices and productization efforts to broaden use cases while ensuring high quality learning outcomes are reached.
• Utilize generative AI tools to enhance content ideation and script writing.
• Design prompts for AI to generate accurate, creative outputs.
• Use AI tools for dialogue generation, content expansion, and rapid prototyping.
• Work closely with the Learning team to ensure narrative design supports skill development and knowledge acquisition.
• Work with the Production team to ensure deliverable timing and quality standards are met.
• Provide support and guidance for customers creating learning modules.
• Collaborate with the Product team as they develop tools that support interactive writing within the platform.

Requirements

• Proficiency in narrative design and interactive storytelling, especially in VR, AR, or web-based platforms.
• Strong grasp of narrative structure, dialogue-based gameplay, and gamification.
• Skilled in no-code authoring tools, narrative design software, and branched dialogue.
• High interest in using generative AI as part of creative and narrative workflows.
• Excellent leadership and team-building abilities.
• Project management skills, including resource forecasting and timeline management.
• Strong communication and collaboration capabilities.
• Knowledge of soft skills development and educational technology trends.
• Familiarity with generative AI tools and prompt engineering.
• Bachelor's degree in Creative Writing, Narrative Design, Instructional Design, or equivalent experience.

Nice-to-haves

• Creativity in designing compelling narratives.
• Experience with generative AI and/or prompt writing.
• Strong organizational and project management skills.
• Ability to analyze feedback and iterate on content design.
• Knowledge of the latest trends in immersive learning and XR technologies.
• Attention to detail and passion for delivering high-quality educational experiences.
• Experience managing freelancers and vendors.