National Account Manager, eCommerce

About the position

This Associate Account Manager, eCommerce for our Master Lock brand, reports to the National eCommerce Account Manager and manages the strategic partnership of Master Lock, Yale, and Sentry Safe® products through online sales channels in the U.S. and Canada. This is a key sales role, responsible for collaborating with customers and cross-functionally within other various customer departments. You will be providing feedback and insights to the team and other cross-functional groups within the organization, such as Demand Planning, Category Management, Finance, RGM, and Supply Chain.

Responsibilities

• Lead contact for Yale, Master Lock and Sentry Safe- e-commerce business as well as other functional areas that help drive profitable sales volume
• Manage multiple online retail customers including Wayfair.com and Build.com
• Develop key contacts and establish strong relationships to ensure the understanding of their organization, strategic growth and market strategies and overall success metrics
• Identify growth opportunities and align company resources to drive incremental revenue to meet and exceed annual sales & profitability goals
• Collaborate monthly with cross-functional planning teams to develop a best-in-class 12-month SKU unit forecast
• Partner with internal analytics team to develop and deploy promotion and pricing strategies
• Identify continuous improvement (CI) opportunities and work with company resources to gain efficiency, cost savings and margin improvement
• Collaborate effectively and participate on cross-functional teams with Product Management, Merchandising, IT, Customer Service, Manufacturing, Distribution, Engineering and Field Sales management for the continuous, ongoing improvement of present products, and the development of new products, marketing programs, merchandising, etc.
• Develop and implement tactical operating plans and budgets to support the Company’s strategic initiatives
• Manage T&E and all financial account responsibilities related to the business

Requirements

• 3-5 years of national account sales experience (preferably within consumer durables)
• Experience with e-commerce sales & e-commerce marketplace
• Financial acumen to clearly understand a detailed P&L and make decisions necessary to profitably run and grow the business
• Excellent written and verbal communication skills, with strong interpersonal and presentation skills
• Collaborates well with internal and external partners and stakeholders
• Negotiation and problem-solving skills
• Proficient using MS Office Suite (PowerPoint, Excel, Outlook)

Nice-to-haves

• Bachelor's Degree in Business, Marketing or similar
• Knowledge of developing and introducing new merchandising programs
• Experience with online merchandising

Benefits

• Comprehensive health plans
• Market-leading 401(k) program with a company contribution
• Product discounts
• Flexible time off benefits (including half-day summer Fridays per policy)
• Inclusive fertility / adoption benefits