National Account Manager - Logistics Sales - Trucking

$60,000 - $80,000/Yr

Sweet Express - Wyoming, MI

Full-time - Mid Level

Wyoming, MI

Transit and Ground Passenger Transportation

About the position

The National Account Manager for Logistics Sales at Sweet Express LLC is responsible for managing and expanding a book of business within the freight brokerage sector. This role involves constant communication with customers and carriers to provide exceptional service and solutions for transportation needs. The ideal candidate will leverage existing connections to grow the customer portfolio while ensuring effective complaint resolution and managing the full sales cycle.

Responsibilities

• Cultivating a current book of business and serving as the lead point of contact for customer, external partner, and internal team communication.
• Identifying and influencing key decision-makers within current and prospective customer base to maintain/increase sales.
• Ensuring appropriate customer complaint resolution, including working with operations, customer service, and driver relations.
• Coordinating customer requests for new routes to ensure successful integration into planning, customer service, and operations workflow.
• Managing each step of the freight sales process, including integrating existing contacts, identifying prospective shippers, soliciting freight sales, and negotiating truckload rates with shippers.
• Delivering a world-class experience to customers and partners by providing the best service in the logistics industry.
• Leading efforts to identify and implement continuous improvement initiatives that result in efficiencies, stellar customer service, and lower operational costs.
• Initiating new business relationships to increase sales and demonstrating superior communication skills.
• Managing the full sales cycle with a commitment to ethical practices.
• Performing other related duties as assigned.

Requirements

• 2-4 years of freight brokerage experience preferred.
• Strong negotiation skills and confidence in abilities.
• Ability to think quickly on your feet and work in a fast-paced environment.
• Strong organizational and time management skills.
• Attention to detail.
• Excellent verbal and written communication skills.
• Flexibility and teamwork skills.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance