National Account Manager

$65,000 - $65,000/Yr

Averhealth - Richmond, VA

Full-time - Mid Level

Richmond, VA

Ambulatory Health Care Services

About the position

Averhealth is seeking an experienced National Account Manager to lead multiple programs for Preferred Partner Relationships and assist with setting up one-time collection events nationwide. This role is crucial in managing customer relationships and ensuring effective communication and collaboration across departments to address client needs. The position is full-time, requiring a commitment of 40 hours per week, and offers a competitive salary along with various benefits.

Responsibilities

• Manages customer relationships for multiple customers
• Collaborates with other departments to problem solve customer concerns and issues
• Coordinates one-time collection events nationwide for various Averhealth customers
• Assists with the new-business set-up and implementation process for preferred partners
• Builds and maintains relationships with existing customers
• Conducts customer training sessions
• Acts as a main day-to-day point of contact for customers
• Proactively identifies, addresses, and resolves any issues with clients
• Carries out management responsibilities in accordance with the organization's policies and applicable laws
• Effectively maintains relationships through clear, direct, and respectful communication
• Meets monthly KPIs
• Fosters a success-oriented, accountable environment within the Company
• Encourages teamwork and collaboration with other locations
• Performs other work as required

Requirements

• Bachelor's degree or at least 3-5 years of experience in a program management role
• Experience in the drug testing industry is preferred

Benefits

• Health, Dental, and Vision Insurance
• Company-Paid Disability and Life Insurance
• 401(k) with Company Match
• Paid Time Off
• 4 Hours of PTO for Community Service