National Account Project Manager

$87,000 - $87,000/Yr

Fujifilm - Madison, WI

Full-time - Mid Level

Madison, WI

Machinery Manufacturing

About the position

The National Account Project Manager at Fujifilm plays a crucial role in the customer support team, focusing on coordinating store-level project plans, including major equipment installations, store remodels, and preventative maintenance scheduling. This position is responsible for monitoring equipment inventory and service trends while building strong relationships with account staff and supporting sales by identifying service revenue opportunities.

Responsibilities

• Maintains positive, long-term relationships with key account leadership.
• Works with internal and external project teams on equipment configuration, installations, store changes, and remodels.
• Conducts financial analysis of costs and revenues for maintenance and repair, lease payments, and third-party payments.
• Investigates invoice disputes and coordinates with internal and external teams on resolution.
• Provides contract revenue estimates for budget planning.
• Delivers reports to Fujifilm management on installed equipment, forecasting, and disposition of end-of-life equipment.
• Performs equipment operation and performance reporting and analysis, developing action plans to correct operational issues.
• Creates reporting, including inventory and consumable data, store sales data, and store regions.
• Collaborates closely with project teams on equipment rollouts and new process documentation.
• Attends meetings and conference calls to support account activity.
• Travels to store locations to evaluate equipment and store operations and provide input on improvement opportunities.
• Performs other duties as assigned by management.

Requirements

• 5+ years of experience in operational support in the service repair industry.
• Working knowledge of Astea Service Alliance is a plus.
• Exceptional organization, prioritization, multi-tasking, and time management skills.
• Proficient in Microsoft Office applications - Word, Excel, and PowerPoint.
• Knowledge of Excel pivot tables and macros is a plus.
• Strong problem-solving and analytical skills.
• Detail-oriented with excellent customer service skills.
• Excellent communication skills (both verbal and written).

Nice-to-haves

• Bachelor's degree in business or equivalent experience.
• Basic knowledge of finance and accounting and billing.
• Experience in shipping and logistics.
• Experience in purchase ordering and procurement.

Benefits

• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off