National Account Project Manager

$87,000 - $87,000/Yr

Fujifilm - Boston, MA

Full-time - Mid Level

Boston, MA

Machinery Manufacturing

About the position

The National Account Project Manager plays a vital role in the Fujifilm customer support team, focusing on coordinating store-level project plans, including major equipment installations, store remodels, and preventative maintenance scheduling. This position is responsible for monitoring account equipment inventory and service trends while building long-term relationships with account staff and supporting sales by identifying service revenue opportunities.

Responsibilities

• Maintains positive, long-term relationships with key account leadership.
• Works with internal and external project teams on equipment configuration, installations, store changes, and remodels.
• Conducts financial analysis of costs and revenues for maintenance and repair, lease payments, and third-party payments.
• Investigates invoice disputes and coordinates with internal and external teams on resolution.
• Provides contract revenue estimates for budget planning.
• Delivers reports to Fujifilm management on installed equipment, forecasting, and disposition of end-of-life equipment.
• Performs equipment operation and performance reporting and analysis, developing action plans to correct operational and performance issues.
• Creates reporting, including inventory and consumable data, store sales data, and store regions.
• Collaborates closely with project teams on equipment rollouts and new process documentation.
• Attends meetings and conference calls as appropriate to support account activity.
• Travels to store locations to evaluate equipment and store operations and provide input on improvement opportunities.
• Performs other duties as assigned by management.

Requirements

• 5+ years of experience in operational support in the service repair industry.
• Working knowledge of Astea Service Alliance is a plus.
• Exceptional organization, prioritization, multi-tasking, and time management skills.
• Proficient in Microsoft Office applications - Word, Excel, and PowerPoint.
• Knowledge of Excel pivot tables and macros is a plus.
• Strong problem-solving and analytical skills.
• Detail-oriented with excellent customer service skills.
• Excellent communication skills (both verbal and written).

Nice-to-haves

• Bachelor's degree in business or equivalent experience.
• Basic knowledge of finance and accounting and billing.
• Experience in shipping and logistics.
• Experience in purchase ordering and procurement.

Benefits

• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off