National Account Project Manager

$87,000 - $87,000/Yr

Fujifilm - Richmond, VA

Full-time - Mid Level

Richmond, VA

Machinery Manufacturing

About the position

The National Account Project Manager plays a vital role in the Fujifilm customer support team, focusing on coordinating store-level project plans, including major equipment installations, store remodels, and preventative maintenance scheduling. This position is responsible for monitoring account equipment inventory and service trends while building long-term relationships with account staff and supporting the sales team in identifying service revenue opportunities.

Responsibilities

• Maintain positive, long-term relationships with key account leadership.
• Collaborate with internal and external project teams on equipment configuration, installations, and store changes/remodels.
• Conduct financial analysis of costs and revenues for maintenance, repair, lease payments, and third-party payments.
• Investigate invoice disputes and coordinate with teams for resolution.
• Provide contract revenue estimates for budget planning.
• Report to management on installed equipment, forecasting, and end-of-life equipment disposition.
• Analyze equipment operation and performance, developing action plans for issues.
• Create reports on inventory, consumable data, store sales data, and store regions.
• Work closely with project teams on equipment rollouts and process documentation.
• Attend meetings and conference calls to support account activity.
• Travel to store locations to evaluate equipment and operations, providing input on improvements.
• Perform other duties as assigned by management.

Requirements

• 5+ years of experience in operational support in the service repair industry.
• Working knowledge of Astea Service Alliance is a plus.
• Exceptional organization, prioritization, multi-tasking, and time management skills.
• Proficient in Microsoft Office applications - Word, Excel, and PowerPoint.
• Knowledge of Excel pivot tables and macros is a plus.
• Strong problem-solving and analytical skills.
• Detail-oriented with excellent customer service skills.
• Excellent communication skills (both verbal and written).

Nice-to-haves

• Bachelor's degree in business or equivalent experience.
• Basic knowledge of finance, accounting, and billing.
• Experience in shipping and logistics.
• Experience in purchase ordering and procurement.

Benefits

• Medical, Dental, Vision
• Life Insurance
• 401k
• Paid Time Off