National Account Security Manager

$110,000 - $120,000/Yr

GardaWorld - San Jose, CA

Full-time - Mid Level

San Jose, CA

Administrative and Support Services

About the position

The National Account Security Manager at GardaWorld is responsible for overseeing the security services provided to clients, ensuring high standards of service, compliance with regulations, and effective communication between the company, clients, and staff. This role involves managing day-to-day operations, developing client relationships, and ensuring payroll and billing accuracy.

Responsibilities

• Supervise the day-to-day service provided to the client and ensure service is of the highest standard
• Develop and maintain effective relationships with client and employees, and serve as the liaison between GardaWorld, our client, and our assigned staff
• Meet regularly with client to address problems, provide status updates, communicate needs, and ensure satisfaction
• Participate in the selection, orientation, training, and continual development of staff assigned to the account
• Ensure 100% payroll and billing accuracy
• Ensure 100% compliance with federal, state, and local regulations in assigned account
• Respond quickly to critical situations
• Ability to read and write detailed reports
• Enforce client procedures, regulations, and standards

Requirements

• At least 21 years of age or older as required by applicable law or contractual requirements
• Minimum 3 - 5 years of professional‐level experience required
• Prior experience in the security industry, law enforcement, and/or military is required
• Current state driver's license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required
• Excellent management skills
• Customer Focus - Maintaining awareness and seeking to meet the needs and wants of the internal and external customers
• Excellent communication skills both oral and written
• Leadership Orientation - Actively seeks ways in which to act as a role model, guide, develop and mentor others within the Operations Department
• Strong team leadership, team building and facilitation skills
• Initiative - Engages in proactive behavior and looks for new project opportunities
• Adaptability - Responds effectively to changes in situation or information
• Minimum of three years of previous operations, service or field or project management experience
• Ability to pass an extensive background check

Nice-to-haves

• Experience in scheduling, operations, or other functions of the security industry is a plus